The managers of university halls of residences have been accused of putting profit before student welfare during the lockdown.
Some University of the Highlands and Islands students have remained on campus during the pandemic.
But Highlands and Islands Students’ Association (HISA) has criticised accommodation provider CityHeart for not acting in their best interest.
Andrew Bowie, HISA vice president of Higher Education, said: “There have been many challenges with CityHeart who manage some of the halls of residence across the university. We hear that communications from Cityheart to the students are unhelpful and untimely, which means that our students’ issues are not dealt with as well as they should be.
“In my opinion, CityHeart are focussed on profits as opposed to the welfare of our students and it appears that they will do the very minimum to make living at the halls of residences an enjoyable experience.”
CityHeart said: “Student experience, safety and welfare is of utmost importance to Cityheart Living and we will continue to work closely with The University of the Highlands and Islands to ensure this is upheld.”
It urged students to use support services offered by the university.
A university spokeswoman said it is working with HISA to ensure all students are safe and supported at a difficult time.
An emergency study fund includes £75,000 from the university and £7,000 donated by alumni and supporters.