Identifying what makes the workforce tick is the route to helping them meet their potential, writes Dr Margaret Crichton, managing director of Aberdeen-based People Factor Consultants.
Having worked with some of the world’s most demanding organisations, such as major oil and gas operators, fire and rescue and ministerial departments, I have acute awareness of the importance of human factors, in particular the decision-making processes that individuals go through in the workplace, especially in high-pressure environments.
All industries benefit from insight into these non-technical skills and my research has shown time and again that they are vital for safe and effective performance, particularly in such high-hazard environments – not least the oil and gas industry.
People are the heart of any business. And the successful 21st-century business should know and understand its workforce, identifying what makes them tick and putting the support systems in place to help them meet their potential. Having a finger on that pulse of your business is what is known as the human factor, and don’t underestimate the power of that pulse.
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