A woman has criticised hotel staff over the treatment she received during a stay in Aberdeen.
Mairead Hendry found herself stranded in the Granite City after her train from London was delayed, meaning she could not get home to Lossiemouth.
She chose to stay at the Soprano St Magnus Court Hotel on Guild Street, just around the corner from Aberdeen Railway Station.
But the 55-year-old, who works at Dr Gray’s Hospital, claims she was treated “with contempt.”
She said: “I slept in three jumpers and two pairs of leggings due to the fact the place was as cold as a tomb.
“I woke up early and tried to have a shower, but the water was freezing.”
Ms Hendry then headed to the hotel’s reception to complain, but complained staff were “dismissive”.
She said: “I spoke to the manager who ignored my problem and would not let me speak to a supervisor.
“He was very dismissive and wouldn’t help or just listen to me, even when other guests did try to step in.”
Ms Hendry, who suffers from a mood disorder and anxiety, said she wanted to speak out to highlight the struggles vulnerable people travelling alone face.
She said: ““My son has autism and he would have fared even worse than me in that situation.
“Imagine if that was your daughter or mother going through that stress and being visibly upset but receiving no compassion.
“There truly is a lack of understanding concerning mental health in society.
“I think people don’t always understand the implications actions can have on someone who struggles with their mental health.”
Ms Hendry went home yesterday, but says she is still waiting for an apology.
A spokesman from the Soprano St Magnus Court Hotel said: “A lady came down with lots of complaints about her room.
“I gave her an email address she could send her complaints to, which I would have sent directly to the head office.
“I am unable to give her any refund, as it is not my job to do so.”