An Aberdeen care home has received poor ratings after failing to comply with previous inspection requirements.
Rosewell House provides care to over 60s and for adults with long term physical conditions.
The Care Inspectorate branded their service “adequate” and “weak”, with only one instance of their care – the setting – being classed as “good”.
The home, operated by Bon Accord Care, was told they had to meet seven requirements to improve the quality of their service after inspectors previously ruled users needs were not being met.
Inspectors also found that staff were accepting hospital discharges without the correct paperwork, missing out medication assessments in some files and not bringing some patients through for breakfast until 11am.
Inspectors said that staff had to “consistently adhere to basic principles of dignity and respect” after they witness employees “not knocking and waiting at bedroom door” and “not ensuring people were well covered and had privacy as they snoozed”.
However, the report said that most people seemed to be pleased with the service.
Alexis Chappell, managing director of Bon Accord Care, said: “We are working closely with the Care Inspectorate and the Aberdeen City Health and Social Care Partnership to action the required improvements identified.
“We are committed to continuous improvement and have a record of delivering excellent quality services to the people of Aberdeen.”
Sandra MacLeod, chief officer for the Aberdeen City Health & Social Care Partnership, added: “Improvements are already under way at Rosewell House.
“The operator has established a steering group to draw up an action plan to fully address the shortcomings identified and will be working closely with the Health & Social Care Partnership to ensure that the required improvements are sustained.”