Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

Customers urged to have their say on closure-threatened RBS branches

Post Thumbnail

Customers of closure-threatened RBS branches in rural communities will have the chance to help save their banks from next month.

Independent auditors Johnston Carmichael want to hear the views of local residents in 10 locations before ruling on whether each branch closure should go ahead.

The 10 branches – which include Beauly, Castlebay, Inveraray, Kyle of Lochalsh and Tongue – were granted a temporary reprieve earlier this year by RBS amid uproar at plans to shut them down alongside 52 others across Scotland.

The accountancy firm has been appointed by the bank to examine the suitability of alternative banking options in each community, assess the data used by RBS to justify the closures and study any changes in use of branches since the closure announcement.

Its recommendations, which RBS has pledged to implement in full, are expected to be made in September.

As part of the study, it has now been announced that the auditors will visit Castlebay on Barra on August 6, Inveraray on August 8, Kyle of Lochalsh the next day, Beauly on August 10, and Tongue on August 14.

Unveiling the timetable, Johnston Carmichael said: “As part of the review we would like to encourage anyone affected by the proposed closures to get in touch with their views on the services offered by each branch, how that would change if they were closed and how that would affect you.

“We will listen carefully to anyone who contacts us and will take your views into account as part of our work.

“We will meet with customers of these 10 branches, employees and any stakeholders directly affected by these proposed closures.

The deadline for submission of views is 5pm on Tuesday August 14.

The auditors added: “The review process will be independent and at the end of the review period in September 2018, Johnston Carmichael will provide the Royal Bank of Scotland with a recommendation either to keep open or close each of the 10 branches.

“The Royal Bank of Scotland has advised us that it will implement our recommendations in full.”

Customers wishing to take part in the review can attend the specific branch during its normal opening times on the day of the visit, although they are strongly advised to book an appointment in advance to avoid extended waiting times.

To book an appointment, call 01224 259 353 between the hours of 9am and 5pm, Monday to Friday.

Customers can also e-mail rbsbranchreview@jcca.co.uk or write to The RBS Review Team, Johnston Carmichael LLP, 29 Albyn Place, Aberdeen, AB10 1YL.