The team at Inverness Airport have scooped a top customer service award.
Staff have been awarded the Hospitality Assured Premier standard for customer service excellence, a status held since 2002.
It was awarded by The Institute of Hospitality, whose assessors went to the airport for two days in the October holidays, one of the busiest times of the year.
They noted a “strong desire to achieve high levels of excellence” in the organisation and a “strong team working and communication culture.”
Inverness Airport scored 74.2% under the assessment system, exceeding the national average of 71.5%.
Performance was assessed in areas such as service delivery, training and development and customer research.
Callum Smith, Inverness Airport duty manager, said: “This is a tremendous achievement for the terminal team at Inverness Airport, particularly given how busy the airport was during the assessment period. There is a strong culture of team work at the airport with everyone pulling together to deliver a seamless customer service. There is always room for improvement, of course, but the overall picture is of an airport that puts passengers first.
“With the expansion in our route network, and the prospect of even more people using Inverness Airport, we are very much focused on ensuring these high standards are maintained as the airport grows.”