Moray MP Douglas Ross has contacted the local authority to air his concerns about the new bin collection system following complaints from his constituents.
Paper calendars highlighting the dates various bins are collected are no longer sent out to residents.
They are instead directed to the Moray Council website, however, Mr Ross claims that the information is inaccurate.
He said complaints about refuse and recycling bin collections have now risen since the festive period.
Mr Ross urged the Moray Council to take action to allay their concerns.
He said: “I was in contact with the council about this last year as elderly residents in particular with limited or no access to the internet couldn’t simply go online to download a copy.
“I have been trying to help out as much as possible with any constituent who got in touch with my constituency office about this, but the problem seems far bigger now.
“Today I have heard from next door neighbours who have previously had the same collection check online only to be told they now have completely different schedules, postcodes not being recognised at all and I’ve heard one road in Elgin has four separate collection rotas.
“I’ve asked Moray Council to look into this as a matter of urgency and hope they will address this as quickly as possible, especially given the time of year, immediately after the Christmas break when bins are likely to be full to capacity.”
Moray Council previously told the Conservative MP that it cost approximately £20,000 for the calendars sent out last year.