A £1 million project designed to transfer Moray Council services online has been hailed as a success.
More than 80 services, including registering for nursery places, booking leisure classes and paying for school meals, are now available through the internet.
A report drawn up by the council has revealed that the three-year project had led to the council website being used 40% more often outside traditional office hours.
Aaron McLean, chairman of the authority’s policy and resources committee, said: “Not everyone can phone or visit the council during the day to pay or book for things – and so much is done online now that residents expect the same service from us.
“Although we’ve not seen calls to the contact centre reduce, which can be attributed to some major policy changes, including three-weekly bin collections and changes to car parking, more residents than ever are using our online services.
“Promoting and using digital services offers best value for money for Moray taxpayers, with the cost of face-to-face and telephone contact 57 and 19 times more expensive than online, respectively.”
Moray Council drive to transfer services online is hailed a success
